Your Personal Safety and Financial Security Are Important
Whenever a field service representative visits your home or business, they will provide Florida City Gas identification. If you have further concerns, please contact customer care at
to confirm that a representative has been scheduled to perform work at your premises.
When a customer service representative contacts you by phone regarding the status of your account or to discuss payment, they will identify that they are a Florida City Gas employee.
If you want to verify that the call is legitimate, request to have the representative confirm information about your account that only you and the company would know, for example:
• The date of your last payment
• The amount of your last payment
• Your account number
Florida City Gas will never demand payment by one method such as prepaid debit /ATM card or checking account. We have several secure and convenient payment options.
Any customer who has doubts about the legitimacy of any call from Florida City Gas, especially one in which payment is requested should call us directly. If you feel uncomfortable and know you have an outstanding balance that needs to be resolved, hang up and call us directly.
Finally, we will never ask for account or credit card information in an email. You can safely access and make changes to your account information and payment methods using our online account management option.