Meter Reading
About Meter Reading
Florida City Gas reads residential, commercial and some industrial meters monthly. A monthly meter reading provides accurate data, ensuring that customers are paying for the exact amount of natural gas they use, not an estimated amount. In the event that the meter is not read, the customer will receive a system-generated bill, which is calculated by considering past usage and adjusting it for exact weather conditions. If a system-generated bill is incorrect, any over or under charge will be corrected the following month. That way, you will still be billed only for the gas you actually use.
Should you have any questions on concerns about meter reading, please contact call 1-800-993-7546.
You'll know when we're scheduled to visit because our next reading date is found in the upper right corner of your bill. If you'd like to provide us with a meter reading, call our Customer Care Center at 1-800-993-7546 and follow the prompts.
Automated Meter Reading
In support of our commitment to quality customer service, Florida City Gas will install automated meter reading (AMR) devices on customers’ natural gas meters over the next several months.
The AMR technology will allow Florida City Gas to read your meter remotely; however, we may need access to your property occasionally for maintenance. AMR cuts down on meter re-reads and the need to estimate bills.
Most customers will not have to be home when a Florida City Gas employee or contractor on behalf of the company comes to install the AMR device. If your natural gas meter is not easily accessible, we will contact you or a door hanger will be left at your residence with a number to call at your convenience to make an appointment for installation.
Note that installation is free and does not require the interruption of gas service unless it is determined that meter replacement is necessary.
How Does It Work?
A small, battery-powered radio transmitter is installed on the natural gas meter. Once the transmitter is installed, we will be able to read your meter from a special handheld or vehicle device.
A meter reader walks by your home or a vehicle drives by with the device that receives a signal from the transmitter with the meter reading data. Once the data is collected, it is processed through our billing system.
Why Automated Meter Reading?
Automated meter reading is convenient and reliable. There’s no need to be home when we come to read your meter, which means no more appointments! AMR reduces the opportunity for human error. It also eliminates the need for estimated bills – you are charged for the exact amount of natural gas your home or business consumes.
How to Read Your Meter
Read only those dials with numbers, starting from the left. If the arrow is between numbers, read the lesser number (the number 9 is less than 0).
The reading for this example is 2984.
Don’t Hesitate: Ask to see a Company Photo ID
If a meter reader approaches your property, don't hesitate to ask to see their company photo ID. If you're in doubt about the identity of someone coming to your home, call us at 1-800-993-7546. If you feel threatened, call 911.